Terms of Use

Introduction

Welcome to SecureWeb3!

Our mission is to help businesses, brands and individuals secure their Web3 presence by offering a full suite of security services including training, consultancy & brand protection solutions.

When you visit, view, use, access or sign-up to any of our websites, mobile applications, online platforms or portals, APIs or other proprietary technologies (our Platforms), or when you receive any of the services we offer through our Platforms (Services), you are agreeing to the terms and conditions contained within these Terms of Service (Terms) so it’s important that you have read and understand them.

Agreement

These Terms, together with:

any specific terms & conditions or policies which are either: (i) specifically referenced and incorporated, or; (ii) apply to your use or receipt of a specific Platform we offer or Service we provide you (SSTs); and
the SecureWeb3 Privacy Notice (Privacy Notice)

are entered between you and SecureWeb3 Ltd, a limited company registered in the United Kingdom with company number 14593990 (Our Agreement).

For the purposes of these Terms, any reference to SecureWeb3, we, our or us shall mean references to SecureWeb3 Ltd and any reference to you shall be a reference to the individual user who visits, uses, accesses, or signs-up to any of our Platforms or receives any of our Services.

By accessing our Platforms or receiving our Services, you agree to the terms and conditions of Our Agreement. If you don’t agree with any of the terms contained within Our Agreement, you should not access or interact with our Platforms or receive any of the Services we may offer.

Service Specific Terms (SSTs)

There may be certain instances where additional terms and conditions are applicable to your use or receipt of our Platforms or Services. For example, our Platforms may offer enhanced functionality or premium features which require you to agree to certain usage conditions or a Service we offer may be subject to additional regulatory requirements. If this is the case (and SSTs apply), we will provide these to you in advance and ask you to agree before you access the Platform feature or Service at which point the SSTs will form an integral part of Our Agreement.

Privacy Notice

We have issued the SecureWeb3 Privacy Notice which outlines how we process and handle any personal data which we collect about you, along with your legal rights in relation to the processing of your personal data. Respecting your rights and the compliant handling of personal data is important to us and should be to you so we’d encourage you to read the Privacy Notice, the terms of which are incorporated into these Terms by reference.

Accounts and Registration

You will need to register an account with us to be able to access our Platforms or receive our Services. It’s important to only provide us with accurate and up-to-date information and inform us of any changes to your personal data.

Never share your password with anyone – your account is your responsibility!

Registration

In most cases, to access our Platforms or receive any of our Services you will need to register an account (Account) and provide us with certain information about yourself (unless of course you are simply viewing our websites). We will handle all information you provide to us when registering an Account with us in accordance with our Privacy Notice.

When registering an Account with us you warrant that you will only provide accurate, complete and current information about yourself (including identity and contact information) and only register an Account if you intend on accessing any content made available through our Platforms or to receive our Services.

Accounts

Your Account is your responsibility. This includes any purchases, interactions, updates, requests or downloads that may be made through your Account during your relationship with us (Account Interactions). It is important not to disclose your Account password to anyone else and keep it in a safe and secure location so that no-one obtains unauthorised access to it.

When dealing with your Account you agree:

that you are and will be held responsible for all Account Interactions;
not to transfer your Account to any other person or allow any other person to access it;
not to provide or give access to your Account password to anyone else;
that you a legally able to access your Account without breaching any laws (such as geo restriction laws) and are over the age of 18 or have obtained the consent of your parent or guardian;
to notify us if any of your Account information is outdated or incorrect; and
only to use your Account for the purposes in which it is intended (i.e. to access our Platforms or receive our Services) and not attempt to reverse engineer or decompile any component of your Account or our Platforms.

It’s important to notify us immediately if you notice or have reason to believe that someone else has access or has accessed your Account. In such cases we will assist you by closing the account and allowing you to open a new Account, or providing you with details on how you can change your password but only if you provide us with the information we require to prove that you are the owner of the Account.

In cases where you have authorised another person to use your Account or been negligent in the safe handling of your Account password, you will be responsible for all of the Account Interactions regardless of whether you or someone else performed them, including any consequences of such Account Interactions.

You may request the deletion of your Account at any time by contacting us or directly via our Platforms.

Services & Promotions

Our Service catalogue is always changing and evolving so it’s important you check our product pages for the most up-to-date details applicable to our Platforms and Services.

Whenever signing up for a Promotion we hold, be sure to check the terms and conditions and qualifying criteria before signing up!

Our Services

We have a variety of Services on offer to help you and your business keep and stay secure in the world of web3.

Based on the Service you order, there may be additional terms applicable to use of the Service and how you can receive the Service. We encourage you to take the time to read all information we post or make available in relation to the Service via the relevant product information page(s), along with any SSTs that may be applicable to that Service.

Details of our Services can be found on our products pages.

Subscriptions & Orders

Some of our Services may be offered to you on a subscription basis (Subscription Plans) whilst others may be a one-off purchase and Service delivered once. If you are purchasing any of our Services on a Subscription Plan (i.e. for a pre-determined period of time), we grant you, and you alone, access to our Platform for the purposes of receiving the Service Subscription Plan. During this time, you will have continued and ongoing access to the Services via our Platforms from the point of check out and until the conclusion of the Subscription Plan period.

Details of our Subscription Plans can be found on our product pages.

Promotions

From time to time we may offer promotions or other trials in relation to our Services entitling the qualifying user to certain benefits such as enhanced Platform/Service features or a discount/fee-free period (Promotion). When we run any Promotion, we’ll be clear to tell you about the associated Promotion conditions such as any time limitation, the new customers only requirement or any other qualifying factor which enables someone to receive the Promotion.

Whilst the T&Cs and eligibility criteria may differ, the following shall apply to all SecureWeb3 Promotions:

All Promotions are subject to change at the discretion of SecureWeb3 and may be withdrawn at any time (don’t worry though, if you have already claimed or registered for the Promotion, you won’t be impacted!).
All Promotions will be subject to eligibility criteria set at the sole discretion SecureWeb3.
All Promotions will be subject to the terms contained in Our Agreement, along with any other Promotion terms or SSTs that may be applicable.

Free Trial

Sometimes, we offer free trials on our Platforms or Services which give the qualifying user access to a Service, of feature of a Service, fee free for a pre-determined period of time (Trial Period) provided that that all qualifying criteria are met (Free Trial). When we offer a Free Trial, the Trial Period and any other qualifying criteria will be set out to you during the registration process.

When signing up to a Free Trial, you agree to provide the details of your chosen payment method during the registration process (Payment Method). Whilst we won’t process any payment using your Payment Method during the Trial Period, we require these details in order to authenticate and verify that you, and your Payment Method, are real.

Depending on the Free Trial T&C’s, we may convert your Free Trial into a Subscription Plan at the conclusion of the Trial Period. By providing your Payment Method, together with registering for the Free Trial, you agree to these terms. If you do not wish to convert your Free Trial into a Subscription Plan (or other applicable paid Service) at the end of the Trial Period, you must cancel before the end of your Free Trial by contact us. In such instances, we will not charge your Payment Method.

Payment and Payment Processing

We always try to keep our pricing as fair and competitive, providing you with the best value in the market however may need to increase our prices from time to time so always check before making a purchase!

Pricing

You can find all details on the price of the Services we offer through our Platforms.

We may update the price of our Services from time to time to align with the features we offer or to provide better value to you as the consumer. If we increase the price of any of our Services (which we reserve the right to do), we will try and provide you with as much notice as possible to assist with your decision making process.

If you have signed up to a Subscription Plan and during the term of your Subscription Plan we choose to increase the price, you won’t be affected until the end of your Subscription Plan period.

Payment

Whilst in some instances you may be able to register for our Platforms free of charge, receiving any Services we offer is expressly conditioned on the timely payment of the price we charge for that Service.

If the Service we are providing is billable on an ongoing basis, you agree to make all agreed payments on time and in full. If you feel you are unable to make a payment owed to us on time due to your personal circumstances, we’d encourage you to contact us in advance and we’ll see how we can help. Failure to make a payment on time when it is owed to us may result in us terminating Our Agreement and access to our Platforms and Services, see more on this below under ‘Our Termination Rights’.

Payment Method

The Payment Method you may utilise when purchasing any of our Services will be made available to you at the checkout stage when purchasing our Services.

By providing us with your Payment Method and purchasing any of our Services (whether on a Subscription Plan or one-off purchase basis) you are authorising us and our third-party payment processor(s) the right to process your payment using the chosen Payment Method.

Refunds

Under certain circumstances, you may be entitled to a refund for any purchase made on our Platforms or for our Services. Details of when you may be eligible for a refund can be found below under ‘Your Rights’. When requesting a refund, we will process your refund as soon as we can and either provide it to you as an Account credit for future purchases with us (in which case the refund will be immediate), or to your chosen Payment Method.

When you access our Platforms or receive our Services you will be granted access to certain content, processes and technologies which are proprietary in nature and belong to SecureWeb3 Ltd.

Proprietary Materials.

The Services we provide and information you may be granted access to through our Platforms contains trademarks and copyrighted materials, along with other intellectual property such as confidential or proprietary information and patentable processes and technologies (SecureWeb3 Materials). The SecureWeb3 Materials may include things such as source code, video, test, software, graphics, imagery, sounds, processes, technologies and other components which have been developed by us or our licensors. When accessing our Platforms (including any content available through our Platforms), or receiving our Services you agree not to modify, publish, transmit, create derivative works of, or in any way exploit, any of the SecureWeb3 Materials.

The right of access to the Platform does not grant to you any right to download or store any SecureWeb3 Materials in any medium unless, during the course of providing you with the Services, certain SecureWeb3 Materials are made available to you for download or use outside of our Platforms or provisioning of Services (Downloadable Content). When we provide you with Downloadable Content, we are providing you such SecureWeb3 Material under a limited, personal licence. You must only use Downloadable Content for your personal use and you agree not to sell, transfer or otherwise make any derivative works from it.

You acknowledge and agree that all right, title, and interest in the SecureWeb3 Materials, including all associated intellectual property rights, are and shall remain], the exclusive property of SecureWeb3 or our licensors.

In addition to the terms included above (Proprietary Materials), it’s also important that you understand our rights when it comes to content we make available through the Platform (such as learning or training materials) which is, by law, subject to copyright (Copyright Materials).

The Copyright Materials are protected by law and international treaty and rights are reserved for us or our licensors. You agree not to copy, reproduce, modify, publish, upload, post, transmit, or distribute in any way any Copyright Materials without our prior written permission.

Intellectual Property Laws

We respect the intellectual property of others, and we ask our users to do the same. We may, in appropriate circumstances and at our sole discretion, remove or disable access to any SecureWeb3 Materials we believe may infringe on the rights of others.

If you believe that any content on our Platforms infringes your copyright or other intellectual property rights, please contact us immediately and we will take prompt action to investigate and, if necessary, remove such content.

Your Content

Your content is your responsibility. Please ensure that all content you post to our Platforms adheres to our Content Standards and that you are authorised to post your content.

SecureWeb3 will remove any content which violates our Acceptable Use Policy, cultural norms, third-party rights or any applicable laws.

Our Platforms and Services may offer functionality enabling you to upload, post, comment, review, submit, or otherwise communicate with us or other users of our Platforms or Services (User Content). When you provide User Content, you must only do so in accordance with our Acceptable Use Policy available on www.secureweb3.io.

To the extent that you provide any User Content, you warrant to us that you have all rights and licenses to do so and that such User Content will not infringe the rights of any third party. SecureWeb3 will not be responsible for any of the User Content you upload to our Platforms and reserves the right to remove it without notice and without the need to provide you with any reasoning.

When you upload any User Content to our Platforms and such User Content is publicly available to other users of our Platforms (for example, to review any learning content we provide), you grant us the right to use, reproduce, display, distribute, and otherwise disclose your User Material in any way we deem appropriate and to any third-party, including other users of our Platforms and Services.

You understand and acknowledge that by accessing our Platforms you may be exposed to User Content that is inaccurate, objectionable, inappropriate or otherwise unsuitable or biased (Inappropriate Content). Whilst we will make every effort to remove any Inappropriate Content or User Content deemed to be in breach of applicable laws or infringes any third-party rights, SecureWeb3 shall not be responsible or held liable for any User Content posted to our Platforms.

Your Rights

We want to ensure that all of our Platforms and Services hit the mark you deserve, if they don’t you can exercise any of your rights as a consumer.

Please be sure to contact us as soon as possible if you have an issue with our Platforms or Services or simply change your mind.

We value your rights as a consumer and want to make sure you understand and exercise those rights at all times. Please see below a table of your rights as a consumer when you receive any of the Services we provide.

You have a right to cancel any order you make	You have the right to cancel any Service you purchase from us within fourteen (14) days of purchase if you change your mind. You don’t need to give us any reason when exercising this right and can simply have just changed your mind. In such instances, we will provide you with a full refund! If you are purchasing any Digital Content from us (defined below) or consumed any of our Services, please note that once you have streamed the Digital Content (or downloaded any Downloadable Content) or utilised the Service your right to cancel will no longer apply and we may choose not to refund you or provide only a partial refund.
You have a right to clear and transparent information.	When we advertise our Services, we must do so in a clear, concise and transparent manner. We make every effort to ensure that all required information is made available to you before you choose to purchase any of our Services and not hide important information in the T&Cs. If you feel we have not provided you with sufficient information about our Service conditions and can provide a valid reason why such information would have changed your decision to purchase, please contact us and we’ll happily refund you the amount paid.
You have rights if something goes wrong with our Services	If any of the Services we provide you not provided with due care and skill or are faulty, not of satisfactory quality or defective, you are entitled to a repair, refund, or replacement. If you feel as though our Services don’t hit these standards, please contact us so we can assist you by providing a full refund or replacement. Whilst we are only required to provide you with a replacement or repair (if the Service is repairable) in certain circumstances, we’ll happily provide you with a full refund in any event should you choose.
You have rights to compensation	If you can prove that the delivery of our Services (including Digital Content) has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair of your device or compensation. If this has occurred, please contact us immediately so we can assist.

Other Important Terms

Disclaimers

Digital Content. Some of our services include providing you access to certain informational videos, courses, modules and other e-learning facilities (Digital Content). While we make every effort to ensure that the Digital Content provided is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Digital Content or its fitness for the original purpose in which you intended it to be (provided it conforms with the description we give). Any reliance you place on our Digital Content is therefore strictly at your own risk.

In no event will we be liable for any loss or damage you may suffer as a result of, or in connection with, your reliance on the information provided within our Digital Content.

Whilst every effort is made to keep all Digital Content available at all times, we will not be liable for if our Digital Content is temporarily unavailable due to technical reasons outside our control.

Delay. We are not responsible for delays outside our control. If our supply of any of our Service is delayed or temporarily unavailable after you’ve purchased it, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to obtain a refund for the delayed or unavailable Service.
Suspension. From time to time, we may need to suspend the supply of a Service or access to our Platforms and reserve the right to do so. We may do this to:
- deal with technical problems or make minor technical changes;
- update our Services to reflect changes in relevant laws, regulatory requirements or ensure we are not in breach of any third-party rights; or
- make changes to our Platforms and Services such as provide enhanced features or improve processes.

If we suspend access to our Platforms or Services for any of the above reasons for more than what would be considered as a reasonable amount of time, please contact us and we may provide you with a refund proportionate to the period our Platforms and Services were unavailable. We will always try to provide you advance notice of any Service suspension.

Liability

We will compensate you for any reasonable expenses or losses you may incur as a result of using our Services provided that such loss is a result of us breaching Our Agreement with you. We will not cover you for losses suffered (irrespective of whether we have breached Our Agreement) if the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own device which was caused by Digital Content we supplied through our Platforms and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
A business loss. Any loss in which you may conceive as being a result of us breaching Our Agreement and such loss was suffered by your (or any) business.

Governing Law

Generally, Our Agreement will be governed by the laws of England & Wales. If an affiliate or subsidiary of SecureWeb3 is the entity providing you with access to the Platforms or providing you with the Services (in which case you will be notified at the point of registration or before receiving any Services), Our Agreement will be governed by the laws of the country in which the SecureWeb3 subsidiary or affiliate is located.

Our Relationship

Complaints. We strive to offer you the best when it comes to customer service or quality of the Platforms and Services we provide. If you feel like we have not met this benchmark, you may register a complaint with us by emailing [email protected]. All complaints will be handled in accordance with our Complaints Policy.
Dispute Resolution. Whilst our strong preference is to resolve any dispute or complaint you may have between us, there may be instances where we cannot agree and the dispute needs to be escalated to an external body.
- Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You (or we) can submit a complaint to any registered alternative dispute resolution body in the United Kingdom.
- Court proceedings. Our Agreement is governed by English law and wherever you live you can bring a claim against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
No agency. You agree that nothing in Our Agreement intends or creates any partnership, joint venture, or agency relationship and neither you nor us will be considered as a legal representative, employer, contractor, or employee of the other.

Our Agreement

Term & Termination. Our Agreement will remain in place and valid whilst you have an active Account on our Platforms and terminate at the point in which you close your Account. For any Services we render where an active Account is not required (for example, Services provided offline), we will advise you of your rights and how to terminate Our Agreement via the SSTs made available to you before entering registering or requesting for the applicable Services.
Our Termination Rights. We can terminate Our Agreement with you and claim any compensation due to us if: (i) you don’t make any payment owed to us when it’s due and fail to make such payment within thirty 30 days of us reminding you to do so; (ii) you don’t, within a reasonable period of time from us asking for it, provide us with the necessary information we may request to provide you with our Services, register an Account on our Platforms or for us to fulfil our legal and regulatory obligations, or; (iii) if we have reason to believe that you are using our Services for illegal or fraudulent purposes or if you have opened an Account on our Platforms in someone else's name.
Transfer & Assignment. We may transfer or assign Our Agreement to another organisation who will be responsible for providing you with our Platforms and Services (Transfer). In such circumstances, we'll give you advance notice in writing and ensure that the Transfer won't affect your rights under Our Agreement. If we provide you notice of a Transfer and you have concerns or questions, we’d encourage you to contact us before the date of the Transfer. You can only transfer Our Agreement to someone else if we agree to it.
Notices. Any notice or other communication to be given under Our Agreement must be in writing by registered post or by email. If we need to serve any legal notice on you, we will do so by using the contact details you provided to us on your Account. If you are required to serve a legal notice on us, it must be sent via registered post to: The Town Hall, Hebden Bridge, West Yorkshire, HX7 7BY, UK and by email to [email protected].
Enforcement. Nobody else has any rights under Our Agreement. Our Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
Severability. If a court invalidates some of Our Agreement, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Delay. Even if we delay in enforcing Our Agreement, we can still enforce them later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Non-Waiver. Failure by SecureWeb3 to enforce any provision(s) of these Terms will not be construed as a waiver of any provision or right.

Amending Our Agreement

From time to time, we may update these Terms, our Privacy Notice or any SSTs to clarify our processes or to reflect new or additional features to our Platforms or Services (Update). If we make any material Update, we will notify you by email or pop-up message that you will need to accept next time you access our Platforms. All Updates will become effective on the day they are posted unless stated otherwise

Your continued access to our Platforms or use of our Services after changes become effective shall mean that you accept the Update to our Agreement.

If we make a material Update to Our Agreement and you feel this Update infringes your rights (other than those listed above), we may consider providing you with a refund proportionate to the level of Services you have consumed (unless we are required to provide you with a full refund, see ‘Your Rights’ above). For example, if you have purchased a learning module or course and completed all course material, you will not be eligible for any refund.

You may contact us for any reason (including to serve any legal notice on us) via the following:

SecureWeb3 Ltd

Email (for privacy related matters): [email protected]

Email: (for all other matters): [email protected]

Address: The Town Hall, Hebden Bridge, West Yorkshire, United Kingdom, HX7 7BY

MOST RECENTLY UPDATED ON 18 APRIL 2023